3Avape currently offers Two months' warranty for general products. You are asked to send the defective items back to us at your own cost first and we will send you replacements at our cost after we receive your returned products. Your shipping cost will be returned to you as a store credit for your future orders.
General Products Warranty: 2 months, including stater kits, e cigarette body,
Atomizer Warranty: We accept DOA only for atomizers and tanks. Please declare your DOA products within 7 days after you receive your products.
Coil Warranty: We don't offer any warranty on coils.
Wrong Shipping or missing items:
We will send you new CORRECT items as soon as we confirm any wrong shipped or missing items.
Friendly Video Confirmation: For low valued products, please provide us with pictures or a video that can clearly show the issues, and we will send you replacement as soon as after we review it. But you should pass our verification system first, we only replace what we sell :)
30 Days' Money Back: We accept refunding requests within 2 weeks from products being delivered, we will refund all your money via Paypal within 2 days after we receive the returned products. If the return is not a result of our error , customers will be required to cover shipping cost of shipping back. Please make sure the item is returned in the original condition, with the original packaging and accessories.
*Send the defective or malfunctioning product back in your cheapest way. We will send a new replacement
* Or place a new order for the product online. We recommend sending together with customer's new order, which will enhance processing speed so that orders can be shipped out quickly.