General Warranty Policy:
All items come with 3-month warranty. Warranty period is calculated from the day when the order is delivered.
To fulfill your warranty, please contact support and send us video to comparably show what the issue is. For example, if you found that a defective mod is not able to recognize the atomizer, you need to show that the atomizer is working with other mod, but is not working with the defective one, in the video.
Meanwhile, you also need to send us a picture of the S/N number, and security number. See the picture below for reference.
If you are not going to keep the box of the items you have ordered,please Don't forget to take a picture of the Security code after you scratch it,just in case that you will need it one day.